- New private patients will be asked for a deposit when booking their first appointment. This charge will be offset against any treatment fees or will be forfeit if the patient fails to attend.
- If a new patient fails to attend their first appointment, no further appointments will be booked.
- Private patients who fail to attend or cancel an appointment with less than 24 hours notice will incur a charge of £1 per minute for the duration of the appointment.
- Parking – parking on the premises is only for patients of the practice for the duration of their appointment. Unauthorised parking will be subject to parking charges as displayed.
- NHS patients will be asked to pay for their planned course of treatment at the first treatment appointment. Treatment will not be continued or completed unless full payment has been received.
- If an NHS patient fails to return for planned treatment within 2 months, the course of treatment will be closed and if they re-attend a new course of treatment will be opened and additional fees will be payable (NHS regulations).
- If a patient fails to attend or cancels with less than 24hours notice twice, they will not be able to book further appointments.
- Patients who do not attend the practice for two years will be removed from the patient list and will not be able to re-register unless the practice is accepting new patients at the time.
